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Contact
One email address, read by a person. No ticket number, no bot.
That address reaches a person, and a person answers. We aim to reply within one working day. There is no chatbot, no ticket queue and no phone tree.
What to include
It makes the answer faster and it is not much work:
- The email address on your account, if you have one.
- For a problem inside a paper: the paper name, the question number, and what you saw against what you expected.
- For a payment or refund question: the invoice number from the emailed receipt.
- For anything visual: a screenshot, if it is easy for you.
Reporting a wrong question
We would rather hear about these than not, and we will tell you what we found.
- A wrong answer key. Tell us the question and why you think the marked answer is wrong. If we agree, we correct it and re-score everyone who was affected.
- A wrong diagnosis. The report says the cause of your error was X, and you know perfectly well it was something else. This is the most useful message we can receive, because the diagnosis is the entire product. Tell us what you were actually thinking.
- A claim on this website we cannot support. Also welcome, also acted on.
Refunds and payments
The refund window is seven days from payment, in full, with no conditions. Email us and it is done — there is no form and no retention offer. The full policy is on the refund policy page, and pricing is on the pricing page.
Privacy and your data
What we collect, why, and how to get a copy or ask for deletion is set out in the privacy policy. If you are a parent asking about your child’s account, say so in the email and we will explain what we hold.
What we cannot help with
- Exam dates, admit cards, applications, results and corrections. All of those are the NTA’s, and we are not affiliated with the NTA. Go to nta.ac.in and jeemain.nta.nic.in; we would only be guessing.
- Predicting the paper. Nobody can, ourselves included.
- Counselling and admissions. Not our area, and a confident wrong answer from us would cost you more than a shrug.